Privacy Policy

At Mokuzai Koubou, we are dedicated to the art of handcrafted furniture and deeply value the trust you place in us when you share your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you engage with our services, visit our online platform, or participate in our workshops and consultations.

We are committed to protecting your privacy in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and other relevant regulations.

Who We Are (Data Controller)

The data controller responsible for your personal information is:

Mokuzai Koubou
860-2 Teramachi-dori, Higashiyama-ku,
Kyoto-shi, Kyoto-fu, 605-0853
Japan

Information We Collect

We collect information to provide and improve our bespoke services, communicate with you, and enhance your experience with Mokuzai Koubou. The types of personal information we collect include:

• Information You Provide Directly to Us:
  • Contact Information: Your name, email address, postal address (for deliveries, installations, or physical correspondence), and telephone number when you make an inquiry, request a custom furniture quote, register for a workshop, place an order, or subscribe to our communications.
  • Project and Service Details: Specific information related to your custom furniture design requests (e.g., dimensions, materials, wood preferences, design aesthetics), details for furniture repair or restoration projects, and information necessary for sustainable wood sourcing consultations or upholstery services.
  • Workshop Registration Information: Any details required for workshop participation, such as skill level or specific interests.
  • Communications: Records of your correspondence with us, including emails, phone calls, and physical mail.
• Information Collected Automatically:
  • Usage Data: When you visit our online platform, we may automatically collect certain information about your device and how you interact with our site, such as your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits.
  • Cookies and Similar Technologies: We use cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and remember your preferences. You can manage your cookie preferences through your browser settings.

How We Use Your Information

We use the information we collect for various purposes, primarily to fulfill our services and communicate with you:

• To Provide and Manage Our Services: This includes custom furniture design and creation, bespoke woodworking, furniture repair and restoration, conducting woodworking workshops and classes, providing sustainable wood sourcing and consultation, and delivering finishing and upholstery services.
• To Communicate with You: Responding to your inquiries, providing quotes, confirming orders, sending updates on your project status, delivering workshop confirmations, and providing customer support.
• To Process Transactions: Handling payments for orders, workshops, and services. Please note that payment processing is typically handled by third-party payment gateways, and we do not store your full payment card details on our servers.
• To Improve Our Services and Online Platform: Analyzing usage data to understand how our services are used, identify areas for improvement, and enhance the functionality and user experience of our online platform.
• For Marketing and Promotional Purposes: With your explicit consent, we may send you newsletters, updates on new designs, workshop schedules, and other promotional materials that may be of interest to you. You can opt-out of these communications at any time.
• For Legal and Security Reasons: To comply with legal obligations, enforce our terms and conditions, and protect the security and integrity of our business and online platform.

Legal Basis for Processing Personal Information

Under GDPR, we process your personal information based on the following legal grounds:

• Performance of a Contract: When processing is necessary to fulfill our contractual obligations to you, such as creating custom furniture, providing repair services, or conducting workshops you have registered for.
• Legitimate Interests: When processing is necessary for our legitimate interests, provided that these interests are not overridden by your fundamental rights and freedoms. This includes improving our services, managing our business, and ensuring the security of our online platform.
• Consent: Where you have given explicit consent for specific processing activities, such as sending you marketing communications. You have the right to withdraw your consent at any time.
• Legal Obligation: When processing is necessary to comply with a legal obligation, such as tax and accounting requirements.

Sharing Your Information

We do not sell your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: We may engage trusted third-party service providers to perform functions on our behalf, such as payment processing, shipping and logistics, IT support, analytics, and marketing services. These providers have access to personal information only as needed to perform their functions and are obligated to maintain its confidentiality.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period depends on the type of information and the purpose for which it is used.

For example, information related to custom orders and financial transactions is kept for periods required by tax and accounting laws. Information for marketing purposes is kept until you withdraw your consent.

Your Data Protection Rights

Depending on your location and applicable law, you may have the following rights regarding your personal information:

• Right to Access: You have the right to request access to the personal information we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Erasure ("Right to be Forgotten"): You have the right to request the deletion of your personal information under certain circumstances.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal information under certain conditions.
• Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal information under certain circumstances, particularly for direct marketing purposes.
• Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe that our processing of your personal information infringes applicable data protection laws.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We may need to verify your identity before fulfilling your request.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. We strive to use industry-standard security practices, but no method of transmission over the internet or electronic storage is 100% secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security.

Third-Party Links

Our online platform may contain links to third-party websites. This Privacy Policy applies only to our services. We are not responsible for the privacy practices or content of other websites. We encourage you to read the privacy policies of any third-party websites you visit.

Children's Privacy

Our services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without verifiable parental consent, we will take steps to delete that information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any changes on this page, and the updated policy will be effective immediately upon posting. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, or if you wish to exercise your data protection rights, please contact us by mail at:

Mokuzai Koubou
860-2 Teramachi-dori, Higashiyama-ku,
Kyoto-shi, Kyoto-fu, 605-0853
Japan